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Theatrum

GENERAL TERMS OF USE OF THE "THEATRUM" PLATFORM

Last updated: 13 October 2026
Effective from: 13 October 2026

Section I. Subject Matter and General Provisions

Art. 1. (1) These General Terms govern the relations between Ай Ви Ен Тех Лабс OOD (IVN Tech Labs Ltd.), hereinafter referred to as "the Provider", and the users in connection with the use of the online platform "Theatrum", accessible at theatrumbg.com, including its subdomains, hereinafter referred to as "the Platform".

(2) The General Terms are binding on all users of the Platform. By accessing the Platform and using its content, the User declares that they have read these General Terms and accept them.

(3) If the User does not accept the General Terms, they should cease using the Platform.

Art. 2. Use of the Platform is free of charge and does not require registration.

Art. 3. Relations concerning the processing of personal data are governed by the Privacy Policy and the Cookie Policy published on the Platform.

Section II. Information about the Provider

Art. 4. Information under Article 4(1) of the Electronic Commerce Act (ЗЕТ):

  1. name: Ай Ви Ен Тех Лабс OOD;
  2. registered office and address of management: 8 Zheko Voyvoda St., Sofia 1756, Bulgaria;
  3. contact details: telephone +359 88 274 7097, email [email protected];
  4. entry in the Commercial Register and Register of Non-Profit Legal Entities kept by the Registry Agency under UIC (ЕИК) 208800195;
  5. identification number under the Value Added Tax Act (ЗДДС): BG208800195;
  6. authorities exercising supervision over the activity of the Provider:
    • Commission for Personal Data Protection (КЗЛД) – 2 Prof. Tsvetan Lazarov Blvd., Sofia 1592, www.cpdp.bg;
    • Commission for Consumer Protection (КЗП) – 1 Vrabcha St., floors 3–5, Sofia 1000, www.kzp.bg.

Section III. Description of the Platform

Art. 5. (1) The Platform is an information service that presents the theatre programme in Bulgaria – productions, performances, theatres, stages and participating artists.

(2) Through the Platform, the User may:

  1. browse the programme of the theatres and filter it by date, theatre and other criteria;
  2. browse information about productions – description, duration, participating artists and images, where such information is available;
  3. browse information about theatres and artists;
  4. reach, by means of a link, the website of the relevant theatre, including its ticket sales system.

Art. 6. (1) The Provider does not sell tickets and is not a party to the ticket purchase contracts that the User concludes with the theatres or with their ticketing operators. Those contracts are governed by the terms and conditions of the relevant theatre or operator.

(2) Ticket prices, where stated on the Platform, are the prices announced by the relevant theatre, in euro. They are for information purposes only. The final price, including all taxes and fees, is determined by the theatre or by its ticketing operator at the time of purchase.

Art. 7. (1) The Provider makes reasonable efforts to keep the Platform continuously available, but does not guarantee that it will be available at all times and without interruption.

(2) The Provider may temporarily restrict access to the Platform or to part of it for maintenance, updates or the resolution of technical problems, as well as in circumstances beyond its control.

Section IV. Information about the Programme

Art. 8. (1) Information about the programme is collected from the official, publicly accessible websites of the theatres or is provided by the theatres themselves. Before publication, it is reviewed by an editor.

(2) Theatres may change the programme, the cast, the starting time, the venue or the prices, and may cancel performances. Such a change may not be reflected on the Platform immediately.

(3) The information announced by the relevant theatre is authoritative. Before planning a visit or purchasing a ticket, the User should check the current information on the website or at the box office of the theatre.

Art. 9. Anyone who notices inaccurate or incomplete information may notify the Provider in accordance with Section VII. The Provider examines the report and, where necessary, corrects the information within a reasonable time.

Section V. Intellectual Property

Art. 10. (1) The design of the Platform, its program code, the structure and selection of the information, as well as the texts created by the Provider, are subject to copyright and to other intellectual property rights belonging to the Provider.

(2) The name and logo "Theatrum" are the property of the Provider.

Art. 11. (1) The descriptions of productions, posters, photographs, portraits and other materials received from the theatres are subject to intellectual property rights belonging to the relevant theatres, authors, photographers or other rights holders.

(2) These materials are used on the Platform for information purposes – to present the relevant production, theatre or artist to the public – and with attribution of the source, where possible.

(3) A rights holder who considers that material on the Platform is being used without legal grounds may request its removal in accordance with Section VII.

Art. 12. The User may view the content of the Platform and share links to its pages for personal, non-commercial use. Any other reproduction, distribution, public display or adaptation of the content, in whole or in part, is permitted only with the prior written consent of the Provider or, as the case may be, of the rights holder, except in the cases of free use provided for in the Copyright and Related Rights Act (ЗАПСП).

Section VI. Rules of Use

Art. 13. The User undertakes to use the Platform in good faith, in accordance with these General Terms and the legislation in force.

Art. 14. When using the Platform, the following are prohibited:

  1. systematic extraction or copying of its content, including by automated means (robots, scripts and others), without the prior written consent of the Provider;
  2. actions that disrupt or may disrupt the operation or security of the Platform – including attempts at unauthorised access, overloading of the servers, distribution of malicious software;
  3. circumvention of the Platform's protective measures;
  4. use of the Platform in a manner that infringes the rights of the Provider, the theatres, the artists or third parties.

Art. 15. In the event of a breach of Article 14, the Provider may restrict the relevant User's access to the Platform without owing notice, and may take other actions provided for by law.

Section VII. Reports, Requests for Correction and Removal

Art. 16. (1) Anyone may notify the Provider of:

  1. inaccurate or incomplete information on the Platform;
  2. material which, in their view, infringes intellectual property rights;
  3. information which, in their view, infringes their rights or is unlawful.

(2) The report is submitted by email to [email protected] and contains:

  1. a link to the relevant page on the Platform;
  2. a description of the problem and of the grounds for the request;
  3. the name and contact details of the sender and, where the report is submitted on behalf of a rights holder, details of that rights holder.

Art. 17. The Provider examines the report within a reasonable time and, where necessary, requests additional information. The Provider informs the sender of the actions taken.

Art. 18. Requests from artists relating to their personal data – including for rectification, removal of a portrait photograph or biography, and objection to processing – are handled in accordance with the Privacy Policy.

Section VIII. Links to Other Websites

Art. 19. (1) The Platform contains links to the websites of the theatres and of other third parties. The Provider does not control those websites and is not responsible for their content, for the services offered through them or for the manner in which they process personal data.

(2) The use of third-party websites is governed by their own terms and conditions.

Section IX. Liability

Art. 20. The Provider shall not be liable for:

  1. changes to the programme, cancellation or rescheduling of performances, or inaccuracies in the information received from the theatres, where it has exercised due care for its correct presentation;
  2. the performance of ticket purchase contracts concluded between the User and the theatres or their ticketing operators;
  3. damage caused by the temporary unavailability of the Platform for reasons beyond its control;
  4. the content of third-party websites to which the Platform contains links.

Art. 21. The limitations of liability under these General Terms do not apply to damage caused intentionally or through gross negligence, or in other cases in which limitation of liability is not permitted under mandatory provisions of law.

Art. 22. The User is liable for damage caused to the Provider or to third parties as a result of a breach of these General Terms.

Section X. Personal Data

Art. 23. The Provider processes the personal data of Users in accordance with Regulation (EU) 2016/679, the Personal Data Protection Act (ЗЗЛД) and the Privacy Policy published on the Platform.

Section XI. Amendments to the General Terms

Art. 24. (1) The Provider may amend these General Terms where this is necessary due to changes in the Platform, in the services provided or in the applicable legislation.

(2) Amendments are published on the Platform with an indication of the date from which they take effect. That date is no earlier than 14 days after publication, unless the amendment is required by law or is entirely in favour of the Users.

Art. 25. A User who does not accept the amendments should cease using the Platform.

Section XII. Applicable Law and Dispute Resolution

Art. 26. Matters not regulated in these General Terms are governed by the legislation in force of the Republic of Bulgaria. The choice of applicable law does not deprive a User who is a consumer within the meaning of the Consumer Protection Act (ЗЗП) of the protection afforded to them by the mandatory provisions of the law of the state in which they have their habitual residence.

Art. 27. Disputes between the Provider and the User shall be resolved by mutual agreement. Where this is not possible, the dispute shall be referred for resolution to the competent Bulgarian court and, where the User is a consumer, to the court having jurisdiction under the Civil Procedure Code (ГПК).

Supplementary Provisions

§ 1. For the purposes of these General Terms:

  1. "the Platform" is the online platform "Theatrum", accessible at theatrumbg.com, including its subdomains.
  2. "the Provider" is Ай Ви Ен Тех Лабс OOD, UIC (ЕИК) 208800195.
  3. "User" is any natural or legal person who accesses or uses the Platform.
  4. "Theatre" is a theatre, opera house, drama and puppet theatre or other organisation whose programme is presented on the Platform.
  5. "Content" is any information, text, image or other material accessible on the Platform.

Final Provisions

§ 2. These General Terms have been drawn up in the Bulgarian language. In the event of any discrepancy between the Bulgarian text and a translation into another language, the Bulgarian text shall prevail.

§ 3. These General Terms enter into force on 13 October 2026.